How Does Room Service Work On A Cruise?

Ever wondered how you can enjoy the luxury of having meals delivered right to your cabin while cruising on the high seas? Well, you’re in luck because I’m here to spill all the juicy details on how room service works on a cruise! Whether you’re craving a late-night snack or a leisurely breakfast in bed, cruise ship room service has got you covered.

Room service on a cruise ship is like having your own personal waiter at your beck and call. All you need to do is pick up the phone and dial the number for room service, usually provided in your cabin. You can browse through the extensive menu and select your desired items for breakfast, lunch, dinner, or even a midnight snack. The best part is that most cruise lines offer complimentary room service, so you don’t have to worry about any extra charges. However, it’s always a good idea to tip the staff who deliver your order, as they work hard to ensure that your meal arrives promptly and in perfect condition.

Throughout the article, you’ll discover more about the process of ordering room service on a cruise, including the times it’s available, the menu options, and any additional fees that may apply. So sit back, relax, and get ready to learn everything there is to know about indulging in the ultimate convenience of room service while sailing the high seas!

Ordering Room Service

Available Options

When you’re on a cruise, one of the perks is the convenience of ordering room service. Whether you’re craving a late-night snack or want to enjoy a leisurely breakfast in your cabin, room service is there to cater to your needs. But how does it actually work? Let’s break it down for you.

Menu Selection

Most cruise lines offer a comprehensive room service menu that includes a variety of options for breakfast, lunch, dinner, and even late-night cravings. You can typically find this menu in your cabin, either as a physical copy or digitally through the cruise ship’s mobile app. Take your time to browse through the menu and decide what you would like to order.

Placing an Order

Once you have made your selection, it’s time to place your order. Each cruise line has its own process for ordering room service, but it is typically as simple as picking up the phone and dialing a specific number. A friendly staff member will answer and guide you through the process. They will ask for your cabin number, the items you wish to order, and any special requests or dietary restrictions you may have.

Delivery Process


After you have placed your room service order, you may be wondering how long it will take for your food to arrive. The timeframe varies depending on the cruise line and the demand for room service at that particular time. However, most cruise lines aim to deliver your order within 30 minutes to an hour. This allows you to enjoy your meal while it’s still hot and fresh.

Delivery Location

When ordering room service on a cruise, you will typically have the option to choose where you would like your food to be delivered. This can be your cabin’s dining table, a designated spot on your balcony, or even your bed if you prefer to dine in the comfort of your sheets. Simply let the staff member taking your order know your preferred delivery location.

Delivery Methods

To ensure that your food arrives promptly and in top condition, cruise lines employ various delivery methods. Some may use trolleys to transport multiple orders at once, while others may have dedicated staff members delivering each order individually. Whichever method is used, you can rest assured that your food will be handled with care and delivered with a smile.

Service Charges

Included/Excluded Costs

Most cruise lines include room service in their all-inclusive packages, which means that you won’t be charged extra for this convenient service. However, it’s always a good idea to double-check with the cruise line or consult your cruise documents to confirm whether there are any additional charges.

Additional Charges

While the actual room service is usually free, it’s important to note that there may be additional charges for certain items on the menu. For example, specialty coffees, alcoholic beverages, or premium dishes may come with an extra cost. These charges will be clearly stated in the menu, so you can make an informed decision.


It’s common practice to tip the room service staff for their excellent service. Some cruise lines automatically add a gratuity charge to your bill, while others leave it up to your discretion. If a gratuity charge is not included, a general guideline is to tip around 15-20% of the total bill. However, feel free to adjust the amount based on your satisfaction with the service provided.

Special Dietary Requests

Allergies and Restrictions

If you have any dietary restrictions or allergies, room service is there to accommodate your needs. Most cruise lines offer options for vegetarians, vegans, gluten-free diets, and other common dietary restrictions. When placing your order, be sure to mention any specific requirements you may have so that the staff can prepare your meal accordingly.

Customizing Menu Items

Room service menus are typically designed to cater to a wide range of tastes. However, if you have a specific craving that is not listed on the menu, don’t be afraid to ask. Many cruise lines are more than happy to customize their menu items to suit your preferences. Just let the staff member taking your order know what you have in mind, and they will do their best to accommodate your request.

Alternative Dining Options

In addition to room service, cruise ships also offer a variety of dining venues, ranging from elegant restaurants to casual buffets. If you prefer to dine outside of your cabin, you can explore these alternative dining options. Whether you’re in the mood for a romantic candlelit dinner or a casual meal with stunning ocean views, the choice is yours.

Room Service Hours

Breakfast, Lunch, and Dinner

On a cruise, room service is typically available for breakfast, lunch, and dinner. The exact hours may vary depending on the cruise line and the ship’s itinerary, but you can generally expect room service to be available during the main meal times. This allows you to enjoy a freshly prepared meal without the need to leave your cabin.

Late-Night Options

If you find yourself hungry in the middle of the night, don’t worry – many cruise lines also offer late-night room service options. These menus often include comfort foods like burgers, pizzas, and desserts, perfect for satisfying those midnight cravings. Check the room service menu or consult your cruise ship’s daily newsletter to find out the specific hours of late-night room service.

24-Hour Service

For those who prefer ultimate flexibility, some cruise lines offer 24-hour room service. This means that no matter what time of day or night, you can order your favorite dishes and have them delivered to your cabin. It’s a convenient option for early risers, night owls, and anyone who wants to dine on their own schedule.

Quality and Presentation

Food Quality

When ordering room service on a cruise, you can expect the same high-quality food as you would in the ship’s restaurants. Cruise lines take pride in their culinary offerings and strive to ensure that every meal exceeds your expectations. From fresh ingredients to expertly prepared dishes, the quality of the food is top-notch.

Plating and Garnishing

Even though you’re dining in your cabin, cruise lines understand the importance of presentation. Your room service meal will be thoughtfully plated and garnished, transforming it into a visually appealing feast for your eyes. Whether it’s a perfectly arranged fruit platter or a beautifully garnished main course, you’ll be delighted by the attention to detail.

Food Timeliness

Timing is crucial when it comes to room service, and cruise lines are well aware of this. They prioritize delivering your food promptly, ensuring that you can enjoy your meal at its peak freshness. This means that even during busy times, the staff will make every effort to get your order to you in a timely manner.

In-Room Dining Etiquette

Dress Code

When dining in your cabin, there is no formal dress code to adhere to. You can feel free to wear whatever makes you comfortable, whether it’s casual loungewear or even your bathrobe. The important thing is to enjoy your meal in a relaxed setting.

Tipping Etiquette

As mentioned earlier, it’s customary to tip the room service staff for their excellent service. When it comes to tipping, the same general guidelines apply as they do in the ship’s restaurants. A gratuity of around 15-20% is typically expected, but feel free to adjust the amount based on your satisfaction.

Cleanliness and Respect

While enjoying your room service meal, it’s essential to maintain a clean and respectful environment. Avoid leaving trash or food remnants scattered around your cabin, as this can attract unwanted pests and create an unpleasant atmosphere. Treat the room service staff with kindness and respect, just as you would any other service personnel on the ship.


Language Barriers

Cruise ships are often staffed by a diverse crew from various countries around the world. While English is typically the primary language used on board, it’s possible that there may be language barriers when communicating with the room service staff. However, rest assured that the staff are trained to understand and accommodate your needs to the best of their ability.

Ordering Preferences

When placing your room service order, don’t hesitate to communicate your preferences. Whether it’s asking for extra condiments, requesting a specific level of spiciness, or mentioning any other culinary preferences, the staff will appreciate your input and strive to meet your expectations.

Special Requests

If you have any special requests that are not covered by the standard room service menu, feel free to ask. Cruise lines are accustomed to catering to individual needs and will do their best to accommodate any reasonable requests. However, it’s important to note that certain requests may be subject to availability or additional charges.

Problems and Complaints

Late Deliveries

While cruise lines aim to deliver room service orders promptly, unforeseen circumstances can sometimes cause delays. If your order is taking longer than expected, don’t hesitate to contact the room service department or the ship’s guest services to inquire about the status. The staff will do their best to resolve the issue and ensure that you receive your meal as soon as possible.

Incorrect Orders

Mistakes can happen, even on a cruise ship. If your room service order arrives and it is not what you expected or contains an error, notify the staff immediately. They will make every effort to rectify the situation and provide you with the correct order.

Customer Service Escalation

In rare cases where a resolution cannot be reached, it may be necessary to escalate the issue to the customer service department. This can typically be done through the ship’s guest services or by following the procedures outlined in the ship’s onboard newsletter. Remember to remain calm and polite throughout the process, as it is more likely to result in a satisfactory resolution.


Room service on a cruise offers the convenience of enjoying a delicious meal in the comfort of your cabin. From the ease of ordering to the quality of the food and the flexibility of dining options, the cruise ship’s room service is designed to cater to your needs. So sit back, relax, and indulge in a delightful culinary experience delivered right to your doorstep. Bon appétit!